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Freshdesk Integration

Paligo can publish directly to Freshdesk, so you can use Paligo's powerful authoring features to create content, while still using your Freshdesk help center to support customers.

Before you can publish from Paligo to Freshdesk you need:

A Freshdesk account.
One or more categories with folders in Freshdesk. The content from Paligo will be mapped from Paligo to a folder in a category.
A Paligo publication with topics that are organized into a structure that will map to Freshdesk's Category > Folder > Article structure. To find out more about the required structure, see Map Content from Paligo to Freshdesk.

Tip

We recommend that you set up a trial account or a draft category so that you can test your Paligo-to-Freshdesk publications without making the content visible to your customers. When you know everything is working as you want it to, you can start publishing to your live help desk knowledge base.

To find out how to set up Paligo to connect to Freshdesk see Paligo to Freshdesk.

If you want information about changing the publishing settings, see Freshdesk Layouts.

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