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Troubleshooting RoboHelp Import

Paligo imports the content from your RoboHelp 2020 .zip file. If import does not work, check that:

  • You organized the project correctly when creating the .zip file.

  • You have Ignore warnings on import validation checked in the General settings.

Note

If both of these criteria are met and your .zip file will not import, contact customer support for assistance.