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Set Up 2FA

Two-factor authentication (2FA) is enabled by default on Paligo instances, but you need to set it up for your user account.

For 2FA, you will receive a verification code that's needed for signing in to Paligo. We recommend that you set up 2FA so that you use an authentication app to generate the verification code. You install the app on a mobile device such as your phone. Alternatively, you can set up 2FA so that you receive a verification code in your email.

For instructions, see:

You only need to set up 2FA for your user account the first time you try to sign in to a Paligo instance. After that, you will only need to set up 2FA again if 2FA is reset on your account.

Note

Paligo also supports Single Sign-On (SSO), which is another type of secure sign-in. To learn how to use SSO instead of 2FA, see Single Sign On (SSO) and SAML Integration.

Set Up 2FA and Get Code from an Authentication App

To set up two -factor authentication (2FA) on your user account:

  1. In your browser, go to the address for your Paligo instance. You will see the Sign in screen.

    Paligo sign in page. It has a field for username or email, a field for password, a forgot password link and a Sign in button.

  2. Enter your username or email address and your password. You should have received these in an email when an administrator user added your user account to Paligo.

    If you did not receive the email, check your junk and spam folder. Contact your administrator if there is no email. If they investigate and can't solve the problem, contact Paligo customer support.

  3. Select Mobile app authentication and then Continue.

    Setup two-factor authentication panel. It has options for mobile app authentication, email, and a continue button.

  4. Follow the on-screen instructions for getting the authentication code:

    set_up_mobile_2fa_dialog.webp

    1. Download an authentication app.

      You can use any app that supports scanning of QR codes, for example, Duo, Google Authenticator, or Microsoft Authenticator. Other 2FA apps are available.

    2. Use your authentication app to scan the QR code.

      Note

      If there is a problem with the QR code, copy the text code shown in step 2 of the on-screen instructions. Use the text code instead of the QR code in your authentication app.

      cropped screenshot of step 2 from the on-screen instructions. There is the text for the step followed by a text code that has a copy button.

      Your authentication app generates a code that you can use to sign in to Paligo.

    3. In Paligo, enter the 6-digit code generated by your authentication app.

  5. Select Complete setup.

Set up 2FA and Get Code in Email

To set up two-factor authentication so that you can get the verification code in an email rather than from an app:

  1. In your browser, go to the address for your Paligo instance. You will see the Sign in screen.

    Paligo sign in page. It has a field for username or email, a field for password, a forgot password link and a Sign in button.

  2. Enter your username or email address and your password. You should have received these in an email when an administrator user added your user account to Paligo.

    If you did not receive the email, check your junk and spam folder. Contact your administrator if there is no email. If they investigate and can't solve the problem, contact Paligo customer support.

  3. Select Email and then select Continue.

    Set up two-factor authentication panel. It has options for mobile app authentication, email, and a continue button. The email option is selected.

    Paligo will generate a code and send it to the email address associated with your user account.

  4. Verify your identity:

    2FA setup. Email verification screen. It has a field for entering the verification code, a link to resend the code, a checkbox for remembering this device and a verify button.

    1. Enter the verification code from the email.

      If you did not receive a code, check your spam and junk folders. If the email with the code is not there, select the Resend code link in Paligo to get a new code.

      If the new code does not arrive, contact your administrator. If they are unable to solve the problem, contact Paligo customer support.

    2. Select Verify.