Skip to main content

Performance Issues

In the unlikely event that you experience slow performance or unexpected behavior when working in Paligo try the tricks below. If you have tried all the below and continue to experience performance issues, please contact customer support.

  • Empty your browser's cache The process for clearing the cache varies, depending on which browser you use. Refer to the browser's support documentation for instructions.

  • Try using Paligo in the browser's incognito mode or private mode. In incognito mode, browser plug-ins do not run and plug-ins can sometimes interfere with Paligo. If Paligo works as expected in incognito mode, you can disable your plug-ins one at a time until you identify which one is causing the problem. You can then disable it when working in Paligo.

    Note

    Browser plug-ins are also known as add-ons. Some are known to cause interference, especially grammar and writing tools such as Grammarly.

  • If the search is not working in your HTML outputs, edit the HTML layout and enable the Avoid cached JS and CSS when republishing option. It is in the CSS, JS, Logos and other assets settings.