Question and Answer Lists
With question and answer lists (Q & A), you can provide your readers with answers to popular questions, all in one topic. These are useful for FAQ-style topics (Frequently Answered Questions).
Tip
If there are a high number of questions and answers, it can make your FAQ difficult for readers to use. For this reason, it is a good idea to limit your FAQs to popular questions only, and cover more specific questions elsewhere in your content.
Of course, you could take that approach to all of your "customer questions" and make sure they are answered in your regular content. Then there may be no need for an FAQ at all.
To learn how to set up a Q & A list, see: