Publish to Freshdesk
Note
If your publication has topics organized into different levels, the top-level topics will map to a Freshdesk article. The lower-level topics will be embedded inside their "parent" top-level topic.
To publish your content to Freshdesk:
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Select the dotted menu (...) for the topic or publication in the Content Manager.
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Select Publish.
Paligo displays the Publish document dialog.
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On the Settings tab, select HTML.
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Choose the Freshdesk layout that you want your publication to use.
As this is your first time connecting Paligo to Freshdesk, we recommend that you choose the built-in Freshdesk layout.
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Select the languages to be published.
Note
If no translations are available, only the Source Language will show. If you have multiple languages translated and approved, you can select which ones to include. Paligo will publish each language as a separate output.
For PDF output you can publish them as one multilingual publication, check the Combine selected languages box.
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If your content is set up to use Filtering / Profiling, use the Profiling attributes section to apply them. [Optional]. If you do not use filtering, ignore this setting.
Select Edit and then choose the value for each filter that you want Paligo to use. For example, for Audience, choose Expert to include content that is marked as for expert users.
If you do not want to apply a filter, leave the field blank.
Select OK to add your chosen profiling attribute(s).
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If your content is set up to use Variables , choose which variants to apply (optional).
Select Edit and then for each variable, choose the variant (value) that Paligo should apply to your publication.
If you do not want to apply a variable, leave the field blank.
Select OK to add the selected variables.
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Use the Output filename section to control the filename.
By default, Paligo will use the filename syntax that is defined in the System Settings.
To change the information included in the filename, enter your preferred format in the publishing settings. Default is:
ID-Title-Format.You can use:
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ID - The ID of the document.
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Title - The title of the publication or topic that you are publishing.
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Format - The name of the output format, for example, PDF or HTML5.
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Edit date - The date that the publication or topic was last edited.
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Branch label - The text from the branch label for the publication or topic. This only applies if your content has been branched and it has a branch label. For details, see Add or Edit Branch Labels.
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Unique value - A random string of characters, generated by Paligo, that is added to the filename to make it unique. This can stop the file from being overwritten by later publishes of the same document.
Tip
If you type @ into the field, Paligo displays a list of the available values and you can select from the list. To remove a value, click in it and use the delete key or backspace key to remove all of its characters.
Note
The filename shown in the top-right corner is a preview of the filename that Paligo will use when you publish.
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Set the Optional Parameters (leave unchecked if you do not want these features):
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Save the output in Paligo - Check the box to save the zip file that Paligo creates when you publish. The zip file will be available from the Resource View and you can download it from the Saved Outputs tab. Clear the box if you don't want Paligo to store the zip file.
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Notify me - Check this box if you want Paligo to send you an email when the publication is ready. This is useful if you have very large publications that can take a longer time to process and publish.
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Make debug build - Check this box if you want Paligo to include a log file and link report. If there is an issue with your content, Paligo support may ask you to enable this feature so that they can use the log files to investigate.
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Select Publish Document.
Paligo starts processing your content and applies your layout and publishing settings. The time that this takes varies depending on how much content you are publishing (the more content, the longer it takes).
A progress bar appears. Select the arrow to hide the progress bar and reopen it by selecting the progress clock in the top menu. To abort the publish, select the X.
The published output appears as:
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A ZIP file with the published output appears in the downloads folder on your computer.
If you have altered your browser's settings to store downloaded files somewhere else, the zip file will be found there instead.
If you are using a publishing integration, the zip file will also be sent to the relevant service.
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A link in the Activity Feed Panel to download the published content.
Note
To make the content available online, first unzip the file. You can then use the file locally or you can use an FTP client, such as Filezilla, to upload the unzipped content to a web server.
Tip
You can save your publishing settings and reuse them to achieve a smoother publishing process, see Publishing Settings. Any settings you save can also be used for Batch Publishing.
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Paligo "pushes" the content in the publication to Freshdesk. Your content is mapped to the folder that matches the Folder ID and new articles are created. Note that Paligo can create new articles, but it does not delete articles.
Important
If you already have content in your Freshdesk, you may get duplicate articles the first time you publish from Paligo. You must keep the ones Paligo created, see Map Content from Paligo to Freshdesk.
If you publish and there are broken cross-reference links, you may be able to solve this problem by publishing again. To find out more, see Map Content from Paligo to Freshdesk.