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Warnings in Salesforce Preflight

Paligo detects if there are problems with your content or the mapping to Salesforce Knowledge. If it finds a problem, it shows a warning icon next to the relevant content in Salesforce Preflight's Current Publication tab.

Salesforce preflight. Close up of a Navigation Topic in the current publication hierarchy. There is a red warning icon next to the navigation topic's title.

If you try to publish to Salesforce Knowledge while there are warnings in place, Paligo will display one of these warning messages:

  • The navigational topic with the title “<title xyz>” already exists.

    This means either:

    • Salesforce Knowledge already has a non-mapped navigational topic with this name

    • Your Paligo publication contains multiple topics that have the same title and will become navigational topics in Salesforce.

    To fix, rename the titles in your topics. Make sure that when your Paligo content is published, every navigational topic in Salesforce Knowledge will have a unique name.

    Note

    Upper case and lower case are recognised as the same, for example, "SERVICE" is regarded as identical to "service".

  • The number of top-level topics cannot be more than 25

    This is a limit set by Salesforce. To fix, restructure your content so that your publication has 25 or less top-level topics.

  • The number of subtopics cannot be more than 10

    To fix, restructure your content so that your publication has 10 or less second-level and lower-level topics.

  • The article with the url “<url xyz>” already exists

    This means a topic you are trying to publish will use the same URL as an article that already exists. This is not permitted and is usually caused by broken mapping. For instructions on how to fix it, see Fix Broken Mapping for Salesforce.

If you try the suggested fixes and still get warnings, contact Paligo support.