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Size Limitations in Salesforce

Abstract

Salesforce Knowledge has a 1MB limit for images and a 130KB limit for articles.

Salesforce enforces some size limitations that it's important to be aware of.

  • Images can not be larger than 1 MB. In general, it is of course good to reduce the size of images, but in Salesforce, the publishing will not go through at all if there is an image larger than this limit.

  • Each article can not be larger than 130 KB (in terms of plain text, excluding images).

    It can of course be difficult to know exactly how large your output articles will be, but as an indication, 130 KB is quite a lot of text and would make for a very long article.

Note

If Salesforce displays an error relating to the article size, and your article is 130 KB or less, it is likely due to size limits that are set in Salesforce. Please refer to Salesforce's documentation for details on how to change the limits.

Paligo content is "pushed" into a single field in Salesforce.