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Reset MFA Device for a User Account

Administrators can use the Reset MFA Device feature to remove the association between a user's Paligo account and their verification app. When this association is removed, the user will need to set up their account for two-factor authentication again, from scratch.

The most common reasons for resetting an MFA device are that a user has:

  • Lost their smartphone (or other device that runs the authentication app) and has also lost their backup code.

  • Had their device(s) stolen and you want to prevent the device(s) from being used to access Paligo.

  • Had their location removed from the list of trusted locations.

To reset the association between a user account and a verification app:

  1. Log in to Paligo as an administrator.

  2. Log in to Paligo via a user account that has administrator permissions.

  3. Select the avatar in the top-right corner. User avatar. It shows the user's image and their name. Next to the name is a downward pointing arrow, which when selected, reveals a menu.

  4. Select Settings from the menu. Cog icon.

  5. Select the Users tab. Users.png

  6. Select the dotted button ( ... ) to the right of the user account you want to reset.

  7. Select Edit.

  8. Select General Options tab,.

  9. Select the Reset MFA Device button. A message is displayed to warn you that resetting will mean that the user will need to set up a new device for two-factor authentication.

    If you accept that, select Reset MFA Device to confirm.

    Edit user dialog. Reset MFA device button is highlighted at the bottom of the dialog.